June 30, 2022

How To File a Maintenance Request for Tenants

A guide to assist tenants in filing maintenance requests

Maintenance Requests

We understand that at times things in your unit may break or stop working. Our goal is to help you resolve these issues quickly with minimal interruption to your life. We are here to help, so kindly let us know if you are experiencing a maintenance issue.

Emergency Maintenance Request

If you have an emergency maintenance request, call our maintenance line at 734-800-8331. Our emergency maintenance line is answered 24-hours a day, 7-days a week.

If you are experiencing a fire emergency, please call 911. If you are experiencing a power outage please first check the DTE power outage map to see if there is an outage in your area.

We consider active flooding, sewer backup, and heat or water not working to all be emergencies. We are immediately alerted on multiple fronts when an emergency maintenance request has come in and someone will get back to you typically within 15-30 minutes.

In addition to calling, we also request that you submit a ticket online via your Resident Portal.

General Maintenance Request

The best way to alert us of a General Maintenance request is to file a ticket via the portal. If there are multiple issues, please consolidate onto one ticket, so we can address all of the issues during one visit.

Once on the portal, click on the “Create Request Button”.

Then, Click the “Maintenance Request Box”.

Fill in the “Request Details” and add as much detail as possible, including photos if you have them. When finished click “submit” at the bottom of the screen to submit the request to us.

After Filing a Request

Once we receive your request, we will respond as soon as possible and follow our process to resolve the issue for you. Please find our Maintenance Process for Tenants guide for more information.

We partner with MFH Construction for all of our general maintenance needs. After submitting a ticket, you may hear from Michael to follow up on your concern.

We aim to resolve all general maintenance requests within 48-hours. However, there may be instances where issues are more complex and require intensive repairs or hiring an outside vendor. We will keep you updated on the next steps via the ticket system and will aim to resolve issues as soon as possible.

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