Mediation is a process in which trained facilitators guide a communication process that helps two parties reach some form of an agreement. This process can occur before or after legal proceedings and is very useful because it is voluntary, cost-effective highly confidential, and convenient. In addition to help facilitate proactive discussion, mediation also:

• Is an alternative to violent or destructive behavior, aggressive behavior, and expensive litigation.
• Provides an opportunity for each party to take responsibility for their actions in a productive and safe way.
• Strengthens professional relationships.
• Provides a successful model for resolving later conflicts.

These steps are provided by A Practical Guide for Tenants and Landlords, created by the MSU College of Law Housing Law Clinic:

1. Any person or organization may initiate mediation.
2. A trained professional will talk with you to determine if your situation is appropriate for mediation. If it is, you will be asked for basic information about yourself and the other person(s) involved.
3. With your permission, the mediation center will contact the other person(s) involved to encourage them to participate in a mediation session.
4. If both parties agree, the mediation center will schedule a mediation session at a time and place convenient for all.
5. At the mediation session, trained mediators will listen to all sides of the dispute. Each party will get a chance to explain, uninterrupted, their point of view. The mediator will encourage communication from all sides to uncover facts, identify issues, and explore possible solutions.
6. When the parties reach a solution, their agreement will be put in writing by the mediator. It is then a legally enforceable document.

Dispute Resolution Centers of Michigan, Inc.

The Dispute Resolution Center 4101 Washtenaw Avenue, Suite B125

Ann Arbor, MI 48108

Phone: (734) 794-2125 (517) 546-6007 Fax: (734) 794-2126

E-Mail: thedrc@ewashtenaw.org Website: www.thedisputeresolutioncenter.org