The best way to alert us of a General Maintenance request is to file a ticket via the portal. If there are multiple issues, please consolidate onto one ticket, so we can address all of the issues during one visit. Please see our guide on How to File a Maintenance Request for more information.
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When submitting a ticket be descriptive and include the following information:

• A summary of the issue 
• Specify the location of the issue (e.g., kitchen, bathroom, bedroom)
• Include any relevant details about when the issue started or related issues
• Photos of the issue
• If there are days/times that do not work for our maintenance team to come by
  

After your maintenance ticket is filed, we'll determine the best way to address your concern. In most cases, a member of our maintenance team will need to visit your property to investigate the issue.

Once you submit a ticket, you can expect to hear from our maintenance team within 72 hours. We'll keep you updated on the progress of your repair through the online portal.

If you have any scheduling conflicts or inconvenient times, please notify us when submitting a ticket so we can do our best to accommodate your availability.

Please note that non-urgent requests submitted over weekends or during holiday breaks may take longer to address, as we prioritize urgent maintenance needs that may arise during this period.

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Given the high volume of maintenance requests we receive, we're unable to provide exact appointment times in most cases. Our maintenance team has access codes to enter units as needed. They will knock first, and if there's no response, they'll use the provided code to enter and complete the work.

While we occasionally can offer more specific timing for certain situations, we appreciate your flexibility and understanding in allowing our team to work efficiently through their schedule.

We aim to resolve all general maintenance requests within 72 hours. There are times when issues are more complex and may require more intensive repairs or the involvement of an outside vendor. We will keep you posted on this type of a situation and aim to promptly resolve the issue.

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