November 16, 2022

Association Owner Dashboard Features

This guide will highlights features of our Association Owner Online Dashboard.

Baker Street for Association Owners

As an Association Owner, you can use your Online Dashboard to submit maintenance requests, pay association dues, and view association documents. This guide will help guide you through these Online Dashboard Features. ← link to other guide

Making a Payment Online

You can make a payment online through your Baker Street Dashboard.

Once logged in to your dashboard, you can make either a one-time payment or recurring payment. Select "Set Up Autopay" to setup a recurring payment on the same day or interval (i.e. monthly, weekly, etc.), or choose “Make Payment” for a one-time payment.

Choose the amount you'd like to pay, select the payment method, and enter the relevant information. Bank account payments are free, while credit card payments are charged a ~3.00% fee by the credit card processing companies.

Additionally, you'll need to select the first payment date and recurring frequency of the payment (ex. the first of every month) if you’re setting up a recurring payment.

After completing the full form, submit the payment.

Submitting a Maintenance Request

As an association owner, your unit’s maintenance is your responsibility. Our maintenance team is available to help with maintenance items in your unit, should you want to use them. Additionally, we have several preferred vendors for larger projects such as HVAC, electrical, landscaping, and plumbing needs. Our maintenance crew bills at $60/hour for routine maintenance, which includes preventative maintenance, repair work, and diagnosis. Our maintenance team is also available for exterior maintenance work, billed to the Association.

The best way to alert us of a General Maintenance request is to file a ticket via the portal. If there are multiple issues, please consolidate onto one ticket, so we can address all of the issues during one visit.

Once on the portal, click on the “Create Request Button”.

Then, Click the “Maintenance Request Box”.

Fill in the “Request Details” and add as much detail as possible, including photos if you have them. When finished click “submit” at the bottom of the screen to submit the request to us.

Once we receive your request, we will respond as soon as possible and follow our process to resolve the issue for you. Please find our Maintenance Process for Tenants guide for more information. We partner with MFH Construction for all of our general maintenance needs. After submitting a ticket, you may hear from Michael to follow up on your concern.We aim to resolve all general maintenance requests within 72-hours. However, there may be instances where issues are more complex and require intensive repairs or hiring an outside vendor. We will keep you updated on the next steps via the ticket system and will aim to resolve issues as soon as possible.

Documents

We’ll upload important Documents to our system so that Association Owners can view these on their Online Dashboard. To see documents, navigate to the Documents page on the left side menu. Documents are sorted by category. Click into each category to view documents.

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